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Important Updates Regarding COVID-19, UPS, & Paper Shortages

A Note on Paper Shortages:

A message to our community,

The United States is currently experiencing a paper shortage that impacts the entire printing industry. At this time, 48 Hour Books is still processing orders and meeting all of our production deadlines.

So, what does the paper shortage mean for you? In most cases, nothing.

However, in some cases you may notice that the range of variation that is always present in a printed product is a little wider than usual.

Color: You may notice slight color differences in your paper stock— there are around 200,000 variations in shades of white, ranging from blue-white to red-white. The brightness of our white paper will always be 94 (it will reflect 94% of the light that hits the page), but the shade may vary a little more than it has in the past. This color difference may be obvious to you when you’re comparing one book order with another, but will never be noticeable to your readers who are only viewing one book at a time.

Thickness/weight: We are seeing more of a variation in thickness of paper than we have in the past. This may mean, for example, that a 300-page book you ordered in 2018 is a little thicker or a little thinner on your re-order this year, even if all of the pages are there and the paper stock is the same. We are doing our best to prevent noticeable variations within single orders, but ask for patience and understanding that these variations can happen. Our paper suppliers have notified us there is not much that can be done to prevent it at this time, but we continue to hold them to the highest standard so that we can provide the best possible final products to you.

Lastly, some materials may be out of stock. We will do our best to keep the website up-to-date with these materials. At this time, we do not foresee any issues keeping our most popular stock choices available.

Currently, the items that are out of stock are:

  • Rich Bordeaux Pearl Linen Cloth Cover (discontinued)
  • Forest Pine Pearl Linen Cloth Cover

Again, these types of variations have always been and will always be present in printed materials provided by any company - not just 48 Hour Books. The difference this year, largely due to the pandemic, is that the range of what we consider an “acceptable” variation is slightly wider.

Please contact us at any time if you have questions or concerns and we’ll be happy to help!

Thank you for your continued loyalty,
Your friends at 48 Hour Books

800-231-0521
info@48hrbooks.com

A Note on UPS Service Guarantees:

Effective March 26, 2020, UPS suspended their Service Guarantee for all shipments from any origin to any destination.

Effective April 5, 2021 the UPS Service Guarantee was reinstated only for the following services:

  • UPS Next Day Air® Early
  • UPS Next Day Air®
  • UPS Next Day Air Saver®
  • UPS Worldwide Express NA1®
  • UPS Worldwide Express Plus®
  • UPS Worldwide Express®
  • UPS Worldwide Express Saver
  • UPS Worldwide Saver®
  • UPS Worldwide Express Freight® Midday
  • UPS Worldwide Express Freight®

Note: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).

Prior to shipping, please check to see if the recipient’s location is open, since some businesses’ hours may have changed either due to local restrictions or at the business’s discretion. UPS will make three routine delivery attempts* before returning a package to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.

*Where three routine delivery attempts do not coincide with a recipient’s adjusted (e.g., shortened, or weekend-only) business hours, the package will be returned to sender.

For your convenience, The UPS Store® and UPS Access Point® locations all provide access to your vital deliveries. Where available, you can sign up for free UPS My Choice® service which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.

Service guarantees are subject to change.